Managing performance is essential in ensuring the Council is achieving the priorities that it sets out in the Corporate Plan.
Managing performance is essential in ensuring the Council is achieving those things that are important locally.
The Corporate Plan was drafted on the doorsteps of Mendip. It has been shaped by local voices and has community at its core. The Council's priorities are set out in our Corporate Plan.. The three priorities are;
- Make Mendip a Fairer Place
- Deliver on our Climate and Ecological Commitment
- Protect and enhance our Towns and Rural Communities
It is important for any organisation to monitor its performance to allow it to make informed decisions and focus on the things that matter. Mendip District Council has a well-established Performance Management Framework which sets out how performance is managed and reported across the Council, together with the roles and responsibilities required to ensure we assess the quality of the service we deliver and identify where we need to improve.
The Council produces a Corporate Performance Management Report on a quarterly basis, which supports our Corporate Plan. The Corporate Performance Management Report details the priorities, as well as their supporting actions, and how the Council is performing against any targets or milestones. The Corporate Performance Management Report is supported by a Business Plan for each service, which details the specific actions being delivered by each Council service to meet the priorities in the Corporate Plan.
On a quarterly basis the Performance Team produce reports which are presented at Scrutiny Board and Cabinet, where Members are updated on how the Council is performing against the Corporate Plan priorities and actions. These reports include;
- Key message from the Strategic Leadership Team
- Performance measures and narrative for each of the Corporate Plan priority actions
- FOI and DPA, Finance, and Human Resources updates
- Customer Complaints and Praise update
- Service level performance indicator