Missed collections

Refuse, recycling or food waste must be put out for collection by 7am on the correct day.

If you believe your waste collection has just been missed, report it using the form below or contact customer services on 0300 303 8588. Missed collections will be collected within two working dates of being reported.

If you would like to check what day your waste should be collected simply type your postcode into online maps.

Search using your postcode

Occasionally, bad weather can disrupt the waste collection service. Visit the Somerset Waste Partnership website for the latest information on any services affected by.

Somerset Waste Partnership website

Domestic refuse/recycling collections not made due to bad weather, vehicle breakdown, national fuel shortages or similar will be collected the following day where possible. Where this is not possible the extra waste will be collected when your next collection is due.
Please use this form to report a missed bin collection. Please note if there is no valid sticker for the garden waste service displayed on the garden waste bin a missed collection will not be provided.
Your Details
1. 1. Title*
  2. First name(s)*
  3. Last name*
2. Email
3. Confirm Email
4. Contact Telephone*
5. House name/number*
6. Street or Road Name*
7. Village
8. Town or City*
9. Postcode*
10. Please use capitals and a space e.g. BA4 5BT when entering your postcode