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Flooding Advice

Advice and information relating to flooding and extreme weather in Mendip.

Information relating to floods, extreme weather, power outages and news can all be found in one place on the government website at GOV.UK.  If you are concerned about flooding please contact Floodline on 0845 988 1188, or visit the Environment Agency Website for the latest information in your area. Heading out onto the roads? Check the latest news from the Highways Agency

Find out about the Somerset Levels and Moors 20 year action plan:  Somerset Rivers Authority


The council will offer support to private households that are at risk of flooding.  However, with resources stretched, the council is unfortunately limited in how much support it can provide.  Householders who believe their property is at imminent risk of flooding may claim four 'flood bags', free of charge, from the council to use to help protect their property.  The flood bags are gel-filled sacks that expand when they come into contact with water.  It is estimated that four flood bags would be enough to protect a doorway.  The council has taken the decision to provide flood bags instead of sandbags as they are easier to transport, store and dispose of. For more information download our  Icon for word Frequently asked questions about flood bags [12.76KB].

The flood bags will be available for collection by residents from our depots at:

Waterlip (for residents of the Shepton Mallet and Frome areas) - Unit 2, Quarry Way, Waterlip, Shepton Mallet, BA4 4RN.

Wherever possible, the council will aim to deliver the flood bags to elderly and vulnerable people, as far as resources will allow. If you feel your home is at risk of flooding and you wish to claim your free flood bags please contact us on 0300 303 8588.

Flooded premises

If you require assistance pumping water out of your property, please contact the Fire Brigade.  You should also contact your insurance company as soon as possible to make them aware of the damage to your property.

Flooding due to blocked highway drains

This is the responsibility of the Highways Authority at Somerset County Council. Please contact 0845 345 9155.

Health advice

Infection problems arising from floods in this country are rare. Usually any harmful bugs in floodwater become much diluted and present a low risk, but there are a few precautions to be aware of when dealing with flooding which should prevent unnecessary additional health problems:

  • Wherever possible, try to avoid coming into direct contact with floodwater. If you have to go into the water, wear waterproof gloves and rubber boots and remember to be careful of potentially concealed hazards.
  • Wash your hands - this is the most important way to get rid of harmful bugs. Use warm, clean water and soap, then rinse and dry your hands after going to the toilet, before eating or preparing food, after being in contact with flood water, sewage or with items that have been in the water. Use cold water to wash if warm is not available. If there is no clean water, use disposable wet wipes to carefully clean all parts of your hands followed by hand sanitizer.
  • Use waterproof plasters.
  • Keep children out of the water.
  • Don't eat any food that has been touched or covered by floodwater or sewage.
  • If you or your family start to feel unwell, contact your GP or call NHS direct on 111. Advise your GP that your house has been affected by flood waters.
  • Both the physical stress associated with overexertion in cleaning up premises and the mental stress caused by temporary relocation may make you feel unwell.  Remember that tiredness, difficulty sleeping and anxiety are normal in these circumstances and may go away with time. If you're feeling overwhelmed, contact friends, relations or your family doctor. And keep warm - cold can lead to hypothermia.

Take extra precautions with children

  • Do not allow children to play in flood-water areas.
  • Do not let young children play on affected paved or concreted areas until they have been cleaned down and restored to their normal condition. Sunlight and soil help destroy harmful bacteria so it is usually safe for children to play on grass a week or so after the floodwater has gone.
  • Do wash children's hands frequently - particularly after playing outdoors and always before meals.
  • Do seek medical advice, as under normal circumstances, if infants are unwell with diarrhoea and vomiting. Inform your doctor that you house has been affected by flood waters.
  • Do wash floodwater-contaminated toys with hot water and detergent before allowing them to be used. For soft toys, put them in a hot (60°C) machine wash, along with any other affected fabric items.

Food safety advice

If you have been affected by flooding, either because your home has been flooded, or your water supply has been cut off visit the Food Standards Agency flooding advice webpage for tips on how to prepare food safely.

Additional advice

The documents below provide additional advice for people affected by flooding.