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Customer Satisfaction, Strategies and Policies

Housing Options Team Customer Satisfaction

Customers of the Housing Options service are invited to complete the customer satisfaction survey. If you have accessed our services then you may have been sent a paper form to complete, but if not, and you would prefer a paper survey please contact the Housing Options Team.

pdf icon Housing Options Quarterly Survey Report 2017/18 [97kb]

The Housing Options Team's pdf icon service standards [154kb] gives details of the standard of service you can expect from us.

Housing Strategy

The strategy sets out this council's priorities for the period 2010-2015:

  • Preventing homelessness
  • Making better use of existing housing stock
  • Increasing the supply of well designed and affordable housing
  • Improving partnerships and building community engagement

Our pdf icon Housing strategy [1Mb]has been influenced through consultation and feedback via questionnaires, face-to-face interviews with key stakeholders and engagement with members, parish councillors and residents to produce a strategy which is truly reflective of housing needs in Mendip.

Housing Renewal Policy

The policy states how the council will assist residents to make essential adaptations and repairs to their homes so they can be lived in safely.  This policy is currently under review and will be replaced in 2018.

The policy can be viewed pdf icon here [510kb].

Somerset Homelessness Strategy 2017

The Somerset Homeless Strategy 2017 sets out the strategic goals for the five Somerset housing authorities. The strategy identifies four priorities that will drive forward the homelessness agenda in the coming years in Somerset.  They are:

  • Priority 1:  Support the transition in services required by the Homelessness Reduction Act 2017 to reduce and prevent homelessness
  • Priority 2:  Support clients to remain in their existing accommodation where appropriate
  • Priority 3:  Support clients to access suitable and affordable alternative accommodation where appropriate
  • Priority 4:  Continue to build and maintain strong working partnerships to deliver cost effective and responsive services
Last modified: 01 May 2018