Development Control - Service Standards
The council is responsible for the delivery of Statutory Planning Functions determining applications and appeals together with range of pre-submission and advisory work to developers and the general public under the provisions of the Town and Country Planning Acts. The service assist in the delivery of housing and regeneration projects through major planning schemes and also delivers non statutory areas such as the enforcement service.
We will:
- Provide high quality advice in accordance with the approved development plan and approved policy guidance
- Provide you with a consistent service seeking to ensure that the same case officer deals with your enquiry throughout.
- Be accessible through the provision of professional advice throughout the working day either from a specific case officer or from the duty planning officer
To achieve this we will:
- Aim to provide comprehensive advice to callers at the council offices, via the Council information points and via information on the web
- When casework staff are away from the office provide an alternative contact via customer services
- Aim to investigate all enforcement complaints within 10 days
- Deal with planning and other applications as efficiently as possible in particular we will aim to:
- Register all applications within 5 working days
- Issue 65% planning decisions on applications for large scale developments within 13 weeks
- Issue 70% of planning decisions on small scale developments within 8 weeks
- Issue 85% of planning decisions on domestic/householder applications within 8 weeks
- Issue decisions on tree preservation orders within 8 weeks
- Issue decisions on conservation area tree applications and hedgerow applications within 6 weeks
- To dispatch all decision notices within 3 days of decision.
These are the ways in which we will check that we are delivering our promises:
- We will carry out customer satisfaction surveys regarding our work.
- We will scrutinise our performance figures and take prompt action if standards are not being met.
This is how we will let you know that we have done what we have promised:
- We will publish annual performance figures to show our performance
- We will publish newsletters and undertake user forums providing information on the service, its activities and performance.
Contact
Last Updated
24 November 2008
Page last updated on 24 November 2008
